Help center
How can we help?
Troubleshooter
Common quick fixes
Alarm didn’t fire
Confirm notification permissions are allowed, alarm permissions are active, and the device isn’t muted by OS-level restrictions.
Subscription issues
Try “Restore Purchases” in settings first. If issues persist, email us with the product name and approximate purchase time. Do not send your Apple ID password or verification codes.
Delete account
Open Profile > Account > Delete Account to remove your account and associated app-service data. Limited billing, security, or legal records may be retained where necessary. Deleting your account does not cancel your App Store subscription.
Sound & volume
If the alarm tone is silent, check the volume, any Bluetooth connections, and make sure iOS Focus Mode is configured correctly.
App crash or freeze
Force close the app and reopen it. Make sure you’re running the latest App Store release.
Syncing your data
Make sure you’re online. Streaks and statistics sync automatically after a successful wake verification.
Before reaching out
- ✓For alarm issues, confirm notification permissions are allowed and system volume is turned up.
- ✓For billing, try “Restore Purchases” inside settings and attach your App Store receipt if emailing.
- ✓Make sure WakeSnap is updated to the latest App Store version.
FAQ
Frequently asked
Subscriptions are managed directly by the Apple App Store or Google Play. Go to your device settings > Apple ID > Subscriptions, select WakeSnap, and tap cancel. Active subscriptions cannot be altered inside the app.
Refund decisions are handled exclusively by Apple or Google billing services. To request a refund, follow the instructions on your App Store receipt or purchase confirmation page.
Photo proofs are shared with Google Gemini AI through our backend solely for mission verification. WakeSnap does not keep a permanent proof-photo archive or sell your photos. Uploaded verification files are scheduled for deletion after processing; deletion may be delayed or fail. Push-up and squat camera frames are processed on your device and are not uploaded for AI verification.
Allow alarm access when WakeSnap requests it. For notifications, open iOS Settings > Notifications > WakeSnap and enable the available notification options. Alarm access and notification permission are separate; the options shown depend on your iOS version.
Streaks are computed from consecutive completed wake missions and cannot be restored manually. This keeps streaks fair and authentic for everyone.